include, but are not limited to Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction. Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust Proficiently service customers by accepting and processing transactions with accuracy and efficiency wi

include, but are not limited to GENERAL Use a consultative sales process to build a thorough customer profile and identify current and future financial needs. Opens all deposit related products including but not limited to IRA, Trust, Business, POA, Estate, etc. Analyzes and reviews legal documentation associated with opening accounts. Originate consumer loan applications

include, but are not limited to Serves as the first point of contact to direct and/or respond to incoming communications from other departments within the bank as well as internal & external customers. Manage the ticket & email inbox correspondence for BSA & Fraud Manage the Fraud Support Hotline. Monitor newly established customers and accounts to ensure compliance. Perfo